Refund policy

Thank you for shopping at Shariq's. We take pride in providing you with the highest quality products and excellent customer service. However, we understand that there may be instances where you need to return or exchange a product. This Refund Policy outlines the terms and conditions under which you may do so. Please read this policy carefully before making a purchase.

Customers can return products within 3 days of receipt. Returns beyond this period may not be accepted.

Products must be returned in their original condition, unused, and in their original packaging. Items that are damaged, altered, or not in a resalable condition may not be eligible for a return. You’ll also need the receipt or proof of purchase.

To initiate a return for an exchange or refund, please email us at shariqq06@gmail.com stating your reason for return and attach images/video of the product, along with your order number.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

 

Return shipping fee:

Customers are responsible for the shipping costs of returning a product for a change of mind or exchange.

However, the company will be responsible for shipping costs for damaged or defective items.

 

Damages:

Please inspect the packaging of your item(s) when they arrive. If you notice any damage or any issues, you should contact us. If your item(s) do arrive damaged or with any issues please send photos of the damage, and issues along with a brief description of the damage to shariqq2006@gmail.com. Photos and videos must be sent for freight damage within 24 hours of arrival or the freight damage claim will not be valid. 

 

Exchange Products:

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Order Cancellations:

As long as the order has not been sent for picking and packing in our warehouse you can cancel your order. Please contact us as soon as possible if you wish to cancel. If the item has left our warehouse please wait for the item to arrive before organising a return. Do note that once the order has left our warehouse, postage back to us will not be covered. You'll have to pay return shipping and there is no restocking fee.

 

Received the Wrong Product:

We follow careful order-picking procedures to ensure every product in your order is correct, but occasionally we do make mistakes. To request the correct item, we may offer you a free-of-charge return shipping label. After receiving your returned item, please send us an email to shariqq2006@gmail.com indicating your order details. We will, upon request, send you the correct item or issue a full refund.

 

Refunds:

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7-10 working days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 10 working days have passed since we’ve approved your return, please contact us at shariqq2006@gmail.com.

 

Contact Information:

Shariq's Ltd 
shariqq2006@gmail.com 
40 Caldwell Road, Birmingham, England, B9 5TQ
+44 7979 683329